1. Quality Problems: If the goods you received have quality problem, please kindly advise us details as well as the exact quantity, the unqualified and close-up pictures to show the problem points.

2. Color Differences: If the items you received are in wrong color, please send us clear picture for our checking and advise us the amount at the same time.

3. Received Wrongly-sent items: If you receive wrong goods, it will be appreciated if you can send us close-up pictures through below forms:

All received ones together with our original packaging label.

Multiple pieces list separately for closer inspection.

Then we will check the problem, and confirm the best solution with you.

4. Quantity Problem: If you receive the quantity less than what you ordered, please tell us the specific quantity you will receive through close-up pictures with scale (the weight of each piece and total weight of this item) so that we can can further check on the weight information.

5. Size Problem: If the goods you received are in the wrong size, please send us pictures of the items together with calipers or rulers to show the size you received.

6. Packing Problem: If the goods are not packed based on your requirements, please let us know the item number you referenced together with a picture for our checking.

7. Broken Goods: If the goods arrived in broken status, please check and confirm the quantity, then send us close-up pictures for checking. We can confirm it accordingly once.

8. Missing: If you haven’t received an item or some items, please double check if they are lost in the corner of the box, or mix with other items, or mis-pack in the wrong boxes; If all no, please kindly advise us the total weight you will receive and show the pictures of the packing list.